Our Privacy Policy


This UnexploredCity (“we”, “our” or “us”) Privacy Policy (“Policy”) applies to the processing by UnexploredCity of personal information of (potential) visitors to our website, virtual guides in messengers (chatbots), mobile applications, and social media accounts and pages (“Visitors”), including our job applicants. UnexploredCity takes the privacy of its Visitors very seriously and treats their personal information with great care. UnexploredCity acts in accordance with applicable data protection legislation. Your personal information is processed by or on behalf of

Sole Proprietor Chernovol Maryna Olegivna (hereinafter referred to as, “UnexploredCity”), registered under the laws of Ukraine, having the place of residence in Kyiv, Ukraine, pr. Pravdy 31A, apt. 103, 04108. UnexploredCity is registered with the State Tax Inspection of Podil District of the Main Administration of the SFS in Kyiv city on 01 December 2017, under registration number 2 071 000 0000 024143 (taxpayer registration number 3067207167).

In the context of our services and related products, UnexploredCity is the point of contact for all your questions regarding the processing of your personal data.


UnexploredCity collects the personal information of its Visitors for specified, explicit purposes only and will not process this personal information in a manner that is incompatible with those purposes. In some instances, we must collect your personal information in order to enter into an agreement for services with you as a Visitor. 

We process (e.g. collect, use, disclose, store) the personal information of our Visitors for the purposes of legal and regulatory compliance, personnel management, operations management, and security management.

Personal information will be processed only if such processing is based on any of the legal grounds listed in section 6(1) of the General Data Protection Regulation (“GDPR”), notably consent (e.g. for profiling, necessary for the performance of a contract, legitimate interest). Where consent to the collection of personal information is revoked, we will stop processing the personal information. Please note, we do not engage in automated decision-making.

UnexploredCity may capture the following information about you: your name, age, gender, contact details, employment history, bank account, and credit card details, and, if applicable, any information we receive through our complaints process. If customers choose to purchase UnexploredCity travel experience, we collect their credit card details and other identifying information in order to process orders and provide customer service.

We collect your personal information in various ways. These include when you submit an enquiry through our website, chatbots or mobile applications, or request information from us, enter into any competitions, scholarships or promotions we may run, sign up for News with us, join our community, submit an application for travel experience, download a PDF guide.

Your personal information may also be collected when you browse our website (or associated websites), use our mobile applications and chatbots, or when you speak with us by telephone or through social media networks.



We strive to protect the privacy and security of the personal information we hold through the use of encryption, security access, firewalls, and computer security systems. We have physical, electronic and procedural safeguards to protect your personal and sensitive information which is held by us, and access to information stored electronically is restricted to staff whose positions require access to this. We may also use third-party data storage providers and servers to store your personal information. 

We use the very latest, industry-standard Secure Socket Layer (SSL) technology. This technology encrypts the information about you that is entered on our website, prevents other computers impersonating your computer and prevents third parties reading or changing your information as it travels over the internet.

We collect personal information and, in certain circumstances, sensitive information from you and others to enable us to provide you with a quote and to arrange and manage your travel experience and related services.

Any personal information you provide is used by us to evaluate and arrange your travel experience. We also use it to administer and provide related services. We may also collect, use and disclose it for product development, marketing, competitions, research, IT systems maintenance and development, recovery against third parties and for any other purposes with your consent or where authorized by law.

Anonymous Data. We use technology to collect anonymous information about the use of our website. For example, when you browse our website, we log your IP address, the date and time of your visit, any pages or links visited and the type of browser used. This information is used for statistical purposes, improving the content and functionality of our website, and to prevent misuse of our systems. For further information refer to our Cookies Policy below.


When handling any data access, erasure, or correction requests, we will first confirm the identity of the individual making the request or query and consider our obligations under applicable data protection laws and regulations. Such requests are usually provided free of charge, however, a reasonable fee may be applied to cover our administrative costs for requests that are manifestly unfounded, excessive and/or repetitive. We always aim to provide you with a response within 15 days.



Whilst using this site, some information is collected automatically using 'cookies’ or local storage. We use cookies on our website to help us provide customers with the best possible online experience. If you continue to browse our website we assume that you are happy for your web browser to receive all cookies served by our site.

This section explains which cookies and similar techniques (hereafter simply referred to as „cookies”) we use on our websites. UnexploredCity makes use of functional and technical cookies on its website; first-party tracking cookies may be used, but only after Visitors have provided their consent thereto.

Marketing Cookies:  With your consent, UnexploredCity places marketing cookies and trackers to advertise our products and services but to you. The marketing cookies also allow us to provide you with relevant offers based on your online browsing, search and booking behaviour. 

Website Functionality and Optimization:  We use cookies that are necessary to provide the requested service. For instance, technical cookies allow you to proceed through different pages of a website with a single login and they remember selections in shopping carts and (order) forms that are filled out on our websites. We also use cookies to measure your behavior on our websites to learn about the online experience of our website visitors and to improve our websites. In doing so, we also collect the technical features of your terminal equipment and software used by you, such as the type of operating system, the browser settings, the installed plug-ins, the time zone and the screen size of your device. 

Cross-Site Tracking:  With your consent, third parties can store tracking cookies on your device if you visit our website. Such cookies enable these third parties to track your online browsing behaviour across different websites (including the UnexploredCity websites). A common purpose of such tracking cookies is to provide you with targeted advertisements across the websites you visit. We do not control or influence the use by third parties of the information collected through these third-party cookies. Please read the privacy policies of these third parties to find out more about how they use cookies and process your personal information. 

Social Media:  With your consent, our websites use cookies to interact with social media platforms. These cookies are also used to optimize your experience of the social media websites. Please be aware that these cookies may also allow social media platforms to track your online behavior for cross-site tracking purposes.

Withdrawal of Consent:  You can withdraw your consent at any time by setting your browser to disable cookies and/or to remove all cookies from your browser.



We will never sell your personal information to third parties.  However, we may share your personal information in a limited number of circumstances, including:

Third-Party Service Providers:  We share personal information with third parties involved in the process of providing services to use or you or performing functions on our behalf (including payment processing). Those third parties are only permitted to use your personal information for the purpose that it has been provided and may not disclose it to any other third party except at our express direction and in accordance with this Privacy Policy.

Legal & Regulatory Authorities:  We may from time to time make your personal data available to legal and regulatory authorities, to our accountants, auditors, lawyers or similar professional advisers or to other third parties, when this is required by law, necessary to permit us to exercise our legal rights, to comply with our legal obligations, or necessary to take action regarding illegal activities or to protect the safety of any person. 

Business Transitions:  If all or part of our company is sold, merged or otherwise transferred, we may transfer your personal data as part of that transaction.



Our website, including our job application postings, is not directed to minors. UnexploredCity does not knowingly solicit, collect, use or disclosure personal information from children under 18 years of age. If we become aware that we have unknowingly collected personal information from a child under the age of 18, we will delete such information from our records.



Compliance with this UnexploredCity Privacy Policy will be monitored and audited regularly. The personal data processing register will be updated promptly upon the implementation of a new personal data process. The completeness and accurateness of the personal data processing register will be verified quarterly. Compliance with this Privacy Policy will be audited annually.



We have done our best to make sure that this Privacy Policy explains the way in which we process your personal information and rights you have in relation thereto. However, we may change this Privacy Policy from time to time to make sure it is still up to date. When necessary, we will alert you to these changes by posting a prominent notice on our website.



If you have any questions or comments about our Privacy Policy or would like to exercise any of your rights as outlined in this Policy, please email us at [email protected].


Last updated: March 04, 2020